Pricing and Billing Terms

Effective date: Aug 10, 2026

These Pricing and Billing Terms apply to paid subscriptions and trials for the business-to-business Service. Capitalized terms have the meanings in the Terms of Service.

1. Prices, plans, and order of precedence

The applicable Order Form or checkout page identifies the plan, included features and limits, subscription term, billing cycle, currency, and fees. A public price or proposal is not binding until Customer accepts an Order Form or completes checkout.

Unless an Order Form expressly states otherwise:

prices are in euros;
prices exclude VAT and other taxes; and
usage, overage, implementation, or support charges apply only if they are stated in the Order Form or accepted by Customer before they are incurred.

If an Order Form conflicts with these Pricing and Billing Terms, the Order Form controls for the specific commercial term.

2. Taxes and billing information

Customer must provide accurate legal-entity, billing-address, business-ID, VAT-ID, and tax-status information. Customer is responsible for VAT, sales, use, withholding, and similar transaction taxes, excluding taxes based on Company's net income.

Where reverse charge or an exemption applies, Customer must provide valid documentation before invoicing. If Customer is required by law to withhold tax, it must provide an official receipt and, unless prohibited by law, gross up the payment so Company receives the invoiced net amount.

3. Billing cycles and payment

Subscription fees are billed in advance for the stated monthly, annual, or other term. Usage charges, if agreed, may be billed in arrears. Customer authorizes Company and its payment processor to charge the selected payment method for due fees and taxes.

If payment is by invoice, the due date shown on the invoice applies. If no due date is shown, payment is due 14 days from the invoice date. Invoices and receipts are delivered electronically to the billing contact.

4. Payment processor

When card or self-service subscription billing is enabled, payments are processed by Stripe. Customer may need to accept Stripe's terms and provide billing details directly to Stripe. Company does not store full payment-card numbers.

An Order Form may allow another payment method. Customer must keep its payment method and billing contact current.

5. Trials and pilots

If Company offers a trial or pilot, its duration, scope, limits, and any fees are shown at signup or in the Order Form. Unless stated otherwise:

eligibility is limited to one trial per Customer and Workspace;
a trial may be restricted or withdrawn for abuse, duplicate registrations, or ineligible consumer use;
no payment method is required at the start of a no-card trial;
if Customer adds a payment method and accepts paid conversion before trial end, the paid subscription begins automatically when the trial ends unless Customer cancels before then; and
if no paid conversion has been accepted by trial end, paid access does not begin and the subscription may be paused or terminated.

Trial and pilot data is handled under the same Privacy Notice, DPA, and retention rules as other Customer Content.

6. Renewals

A subscription renews only as disclosed in the Order Form or checkout. Unless the Order Form states otherwise:

a monthly subscription renews for successive one-month terms until cancelled;
an annual subscription renews for successive 12-month terms until cancelled; and
cancellation must be completed before the renewal date. An Order Form may require up to 30 days' advance notice for an annual renewal.

Company will provide any renewal reminder required by the Order Form or applicable law. Customer is responsible for maintaining a monitored billing email.

7. Cancellation

Customer may cancel through an available billing portal or account setting, or by contacting info@lingonberryisland.com. Cancellation becomes effective at the end of the then-current paid term unless the Order Form states otherwise.

Cancellation stops future renewals; it does not retroactively reverse charges. Fees already paid or due are non-refundable and non-creditable except where an Order Form, the Terms, or mandatory law expressly provides otherwise.

Customer's export window and deletion schedule after access ends are described in the Terms and Retention and Deletion Policy.

8. Failed and late payment

If a payment fails or is overdue, we may:

retry the payment method;
charge statutory late-payment interest and reasonable collection costs;
restrict paid features or suspend access after reasonable notice; and
terminate the affected subscription if the overdue amount remains unpaid.

We will restore access within a reasonable time after undisputed overdue amounts and required reactivation steps are completed. Suspension does not extend the subscription term or waive amounts due.

9. Invoice disputes

Customer must notify Company of a good-faith invoice dispute without undue delay and, where practicable, within 14 days after the invoice date. The notice must identify the disputed amount and reasons. Customer must pay undisputed amounts on time. The parties will work in good faith to resolve the dispute.

10. Price changes

Company may change list prices or packaging at any time for new Orders. A change to an existing paid subscription takes effect no earlier than its next renewal and only after at least 30 days' advance notice, unless:

Customer expressly agrees to an earlier change;
the change results from a Customer-requested plan or usage change; or
a tax or government charge must be applied sooner by law.

If Customer does not accept an announced increase, its remedy is to cancel before the renewal at which the increase would apply. The existing price continues until the end of the then-current paid term.

11. Invoice Order Form implementation status

The application can present a separate invoice Order Form for Business Basic, Business Growth, and Business Premium. The public /pricing cards are informational, have equal visual weight, and contain no tier-specific acceptance control. Every package currently receives the same evolving software access; packages differ by included seats and hands-on service/support.

The visible commercial-terms block precedes proposal preparation. The customer must choose a plan explicitly, and the browser shows an exact Not binding proposal—including the initial period and minimum commitment—before requesting company or invoice-ready details. That proposal and the company-details step create no order or contract. A contract is recorded only after authenticated final acceptance of the complete Order Form with the action Submit and sign agreement.

The implemented commercial calculation is monthly invoicing in advance with a 12-month initial term and successive 12-month renewals, subject to the exact accepted Order Form. Extra seats are co-termed and charged at the full monthly price for the billing period in which staff activates them, even when part of that period has elapsed; there is no daily proration.

Staff validation is an activation condition, not a condition that erases the accepted Order Form. Rejection or cancellation requires an explicit recorded decision. An accepted pending Order Form does not expire automatically.

This implementation remains disabled for customer acceptance and public pricing publication until the Finnish legal, VAT/tax, service-definition, and operational items in LEGAL_RELEASE_CHECKLIST.md are approved. This section documents application behavior and is not a representation that counsel has approved production use.