Terms of Service

Effective date: Aug 10, 2026

These Terms of Service ("Terms") govern access to and use of the business-to-business software service operated by Lingonberry Island Ltd. (Business ID FI2912630-1, Niittaajankatu 8B D23, FIN-00810 Helsinki, Finland) ("Company", "we", "us").

The Service is offered only to businesses and other organizations acting in a professional capacity. It is not offered to consumers.

1. Agreement and authority

By accepting an Order Form, creating or using an account, or otherwise accepting these Terms, the entity identified as the customer agrees to these Terms. Each person accepting these Terms for a Customer represents that they are at least 18 years old and authorized to bind that Customer.

These Terms incorporate the following documents:

the Acceptable Use Policy;
the Pricing and Billing Terms;
the Data Processing Agreement, where Company processes personal data on Customer's behalf; and
any Order Form agreed by the parties.

If documents conflict, the Data Processing Agreement controls for processing of Customer Personal Data, an Order Form controls for expressly agreed commercial terms, and these Terms control in all other respects. An Order Form does not change the allocation of data or intellectual-property rights unless it expressly identifies the clause it changes.

For a new Customer accepting these Terms on or after Aug 10, 2026, these Terms apply upon acceptance. For an existing Customer, a material change applies on the date stated in a notice given under Section 18 or earlier if the Customer expressly accepts the updated Terms.

2. Definitions

Company Database means the Company's organized collection of public-source and Company-generated business-intelligence data, including public URLs, fetched public-page material, source and crawl metadata, normalized facts, classifications, embeddings, reusable baseline dossier artifacts, and baseline analyses. Company Database does not include Customer Proprietary Data, Customer Modifications, or Tool Outputs.
Consumer User means a natural person who accesses or uses the Service mainly for purposes outside that person's trade, business, craft, or profession.
Customer means the legal entity, sole trader, public body, or other organization that enters into these Terms for business or professional use.
Customer Content means Customer Proprietary Data, Customer Modifications, and Tool Outputs collectively.
Customer Modifications means notes, labels, selections, hidden-item choices, corrections, annotations, configurations, and other manual changes made by or for Customer in its Workspace.
Customer Proprietary Data means non-public information supplied by or for Customer to the Service, including confidential source materials, interview answers, internal documents, private prompts, and other Customer-controlled content. A public URL and content available from that URL without Customer credentials are not Customer Proprietary Data.
Order Form means an ordering document, accepted checkout, proposal, or other written commercial agreement that identifies the applicable subscription.
Public URL Run means a request to crawl, refresh, analyze, compare, or otherwise process one or more publicly accessible websites.
Public Run Data means public URLs submitted in a Public URL Run and the public-source and Company-generated baseline data obtained or created from that run. Public Run Data does not include the identity of the Customer that requested the run, Customer Proprietary Data, Customer Modifications, or Tool Outputs.
Service means the Company's multi-tenant business-intelligence platform, including its public-site analysis, dossier, comparison, collaboration, and workspace tools.
Tool Outputs (also referred to as Outputs of Tools) means results created for Customer within its Workspace by workspace-specific tools such as Buyer Value Analysis, Growth Lab, Offering, New Offerings, presentations, interviews, and workspace chat. Reusable baseline dossier data produced by a Public URL Run is Public Run Data, not Tool Output.
User means a natural person whom Customer authorizes to use its Workspace in a business or professional capacity.
Workspace means a logically isolated Customer environment within the Service. A Workspace contains Customer-specific permissions and Customer Content and may display or use licensed data from the Company Database.

3. Business-only eligibility

Customer and each User must use the Service solely for Customer's trade, business, craft, profession, or public functions. Consumer Users are not eligible to register for, purchase, or use the Service.

If we reasonably believe that a person is a Consumer User or has misrepresented their eligibility, we may defer or reject account approval, require evidence of business use, suspend or terminate access, and remove the account and associated Customer Content in accordance with the Privacy Notice, the Retention and Deletion Policy, and applicable law. We may retain records that applicable law requires us to keep. Nothing in these Terms excludes mandatory rights that apply despite the business-only restriction.

4. Accounts and Workspace administration

Customer must provide accurate account and billing information and keep it current. Customer is responsible for:

designating authorized Users and Workspace administrators;
protecting account credentials and authentication devices;
promptly removing access that is no longer required;
all activity carried out through its accounts, except to the extent caused by Company's breach of these Terms; and
notifying us promptly of suspected unauthorized access.

Accounts are personal to individual Users and may not be shared. Workspace administrators may manage Users and their access on Customer's behalf.

5. Service and operational changes

The Service gathers and analyzes public business information and provides workspace-specific tools and collaboration features. Results may be generated by automated crawling, algorithms, statistical methods, and artificial intelligence.

We may, without individual notice:

perform maintenance, security work, repairs, and data-quality operations;
crawl or re-crawl public sources;
rerun, replace, or update algorithms and models;
correct, complete, normalize, enrich, or remove Company Database data; and
recompute baseline data and dependent results in one or more Workspaces.

These activities may change previously displayed data, classifications, scores, analyses, or other results across all Workspaces. Customer should not rely on a result remaining unchanged and should preserve any version needed for its own records. Routine operations do not authorize us to copy Customer Proprietary Data, Customer Modifications, or Tool Outputs to the Company Database or another Customer's Workspace.

We may add, modify, or discontinue Service features. We will give reasonable advance notice if a change materially reduces the core functionality purchased by Customer, unless an urgent legal, security, or third-party-provider issue makes advance notice impracticable.

6. Customer responsibilities

Customer must:

use the Service and results lawfully and in accordance with these Terms;
ensure that it has the rights, permissions, notices, and lawful bases required to submit and process Customer Content;
use Public URL Runs only for lawful business-intelligence purposes;
verify material results before using them in business decisions or external communications;
configure access and integrations appropriately for its Workspace; and
comply with the Acceptable Use Policy.

Customer must not submit credentials for a third-party site, special categories of personal data, criminal-conviction data, government identifiers, payment-card data, health data, or other highly sensitive data unless the parties have first agreed in writing on the permitted use and safeguards.

7. Data and intellectual-property rights

7.1 Company Database

As between Company and Customer, Company owns and retains all right, title, and interest in and to the Company Database, its selection and arrangement, and the Company's investment in obtaining, verifying, presenting, maintaining, and improving it. These rights include any applicable copyright, database right, trade-secret right, and contractual right.

This allocation does not transfer or claim ownership of third-party websites, third-party works, personal data as such, or facts that cannot be owned. Rights in underlying source material remain with their respective holders.

A Public URL Run contributes Public Run Data to the Company Database. Customer authorizes Company, during and after the subscription term, to obtain, verify, analyze, maintain, refresh, combine, and reuse Public Run Data as part of the Company Database and to make Company Database data available through the Service to other Workspaces. Company will not expose the requesting Customer's identity or Customer-specific request context as part of that cross-workspace reuse.

Subject to these Terms, Company grants Customer a limited, non-exclusive, non-transferable right during the subscription term to access and use Company Database data made available in its Workspace for Customer's internal business purposes. No ownership interest in the Company Database is transferred.

7.2 Customer Content and Tool Outputs

As between Company and Customer, Customer retains its rights in Customer Proprietary Data and Customer Modifications. To the extent intellectual-property rights can arise in Tool Outputs, Customer owns those rights as between the parties, and Company assigns to Customer any such rights Company may have in the Tool Outputs.

The ownership statement above:

is subject to rights in Company Database data, source material, open-source components, and other third-party material included or referenced in an output;
does not transfer rights in the Service, Company models, prompts, templates, methods, scoring logic, or general know-how;
does not make an output unique or prevent similar output being produced for another customer; and
does not guarantee that an output is protectable by copyright or another intellectual-property right.

Ownership or employment-related rights between Customer and its Users are for Customer to arrange. Company treats Customer, rather than an individual User, as the contracting owner of Customer Content for purposes of these Terms.

7.3 Separation and permitted processing

Company does not use Customer Proprietary Data, Customer Modifications, or Tool Outputs to populate the Company Database or another Customer's Workspace. Public source-derived baseline artifacts may be reused across Workspaces only through the guarded Company Database process, with Customer-specific provenance and manual modifications removed.

Customer grants Company and its subprocessors a non-exclusive license to host, copy, transmit, transform, display, and otherwise process Customer Content only as reasonably necessary to provide, secure, maintain, troubleshoot, and support the Service, comply with law, and carry out Customer's documented instructions. This license ends when the applicable Customer Content is deleted, except for lawful backup retention.

7.4 Feedback

If Customer voluntarily provides suggestions about the Service, Company may use them without restriction or compensation, provided that Company does not thereby disclose Customer Confidential Information or Customer Content.

7.5 Personal data

Contractual ownership language does not determine controller or processor roles, remove data-subject rights, or limit obligations under data-protection law. Those matters are addressed in the Privacy Notice and DPA.

8. Confidentiality

Each party must protect the other party's non-public information using at least reasonable care and use it only to perform or exercise rights under the agreement. Confidential Information does not include information that the receiving party can show is public without breach, already lawfully known, independently developed, or lawfully received without a duty of confidentiality.

The receiving party may disclose Confidential Information to personnel, professional advisers, and subcontractors who need it and are subject to appropriate confidentiality duties. A legally compelled disclosure is permitted if the receiving party gives advance notice where lawful and reasonably assists with protective measures.

Public Run Data is not Customer Confidential Information merely because Customer submitted the public URL. Customer's identity, non-public request context, Customer Content, and the fact that Customer investigated a particular public URL remain protected as applicable.

9. Privacy and data processing

Company processes personal data as described in the Privacy Notice. The DPA applies when Company processes Customer Personal Data on Customer's behalf. Company acts as an independent controller for its own account, security, billing, and Company Database processing as described in the Privacy Notice.

10. Fees and payment

Fees, billing cycles, taxes, trials, renewals, and cancellation rules are set out in the applicable Order Form and the Pricing and Billing Terms. Customer must pay undisputed amounts when due. We may suspend paid features or terminate the subscription for overdue amounts after the notice described in the Pricing and Billing Terms.

11. Term, suspension, and termination

The agreement begins when Customer first accepts an Order Form or these Terms and continues until all subscriptions have ended.

We may immediately suspend or restrict access where reasonably necessary to:

address a security incident or material risk to the Service or another party;
prevent unlawful use or a material AUP violation;
comply with law or a binding authority request;
address false business-eligibility information or Consumer User access; or
protect the Company Database from unauthorized extraction or reconstruction.

Where practicable, we will limit the suspension to the affected User or feature and notify Customer. For other material breaches, either party may terminate if the breach is not cured within 30 days after written notice. We may terminate a free or pilot Service on 30 days' notice. Customer may cancel a paid subscription under the Pricing and Billing Terms.

After access ends, Customer has 30 days to request or complete an available export of Customer Content unless access must remain restricted for security or legal reasons. We will delete Customer Content from active systems within 90 days after termination, subject to a different written instruction, legal retention duties, legal holds, and backup expiration. Company Database data and records processed by Company as an independent controller are retained under the Privacy Notice and are not part of Customer's export or deletion entitlement merely because a Public URL Run initiated their collection.

Sections that by their nature should survive termination do so, including accrued payment obligations, confidentiality, intellectual-property and data-rights allocations, disclaimers, liability limits, indemnities, and dispute terms.

12. Third-party services and integrations

The Service may interoperate with third-party services. Customer's use of a third-party integration may be subject to separate terms between Customer and the third party. We are not responsible for a third-party service outside our control, but remain responsible for our subprocessors to the extent required by the DPA.

13. Automated and AI-generated results

Results may be incomplete, inaccurate, outdated, non-unique, or unsuitable for a particular purpose. The Service does not provide legal, financial, employment, credit, medical, or other regulated professional advice. Customer is responsible for human review and for decisions made using Service results. Customer must not use the Service as the sole basis for a decision that produces legal or similarly significant effects on a natural person.

14. Warranties and disclaimers

We warrant that the Service will materially conform to its applicable documentation when used in accordance with the agreement and that we will provide it with reasonable skill and care. Customer's exclusive remedy for a breach of this warranty is for us to use reasonable efforts to correct the non-conformity; if we cannot do so within a reasonable time, Customer may terminate the affected subscription and receive a pro-rata refund of prepaid fees for the unused period.

Except for the express warranty above and to the maximum extent permitted by law, the Service, Company Database, and results are provided "as is" and "as available." We disclaim implied warranties, including merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and accuracy. We do not warrant that public sources will remain accessible or that third-party source terms permit every intended downstream use by Customer.

15. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive, or consequential loss, or for loss of profits, revenue, goodwill, anticipated savings, or data, arising from the agreement.

Except for the exclusions below, each party's total aggregate liability arising out of or relating to the agreement is limited to the greater of EUR 1,000 and the fees paid or payable by Customer for the Service during the 12 months immediately before the first event giving rise to liability.

The exclusions and cap do not apply to:

Customer's payment obligations;
either party's fraud, wilful misconduct, or gross negligence;
death or personal injury caused by negligence;
Customer's indemnification obligations under Section 16;
Customer's intentional or knowing unauthorized extraction, reconstruction, or reuse of the Company Database;
either party's breach of confidentiality or infringement of the other party's intellectual-property rights; or
liability that cannot lawfully be excluded or limited.

Data-protection liability is also subject to mandatory rights and remedies under applicable data-protection law. The parties intend this Section to allocate risk between businesses; any unenforceable limitation will be reduced only to the minimum extent necessary to make it enforceable.

16. Indemnity

Customer will defend and indemnify Company against a third-party claim to the extent caused by Customer Content, Customer's unlawful use of the Service, or Customer's material breach of Sections 6 or 7, including a claim that Customer lacked the rights or lawful basis required to provide Customer Content.

Company must promptly notify Customer of the claim, allow Customer to control the defense and settlement, and provide reasonable cooperation at Customer's expense. Customer may not settle a claim in a way that admits fault by or imposes a non-monetary obligation on Company without Company's written consent.

17. Subprocessors

Company may use subprocessors to provide the Service as described in the Subprocessor List and DPA. Company remains responsible for its subprocessor obligations as required by applicable law and the DPA.

18. Changes to these Terms

We may update these Terms to reflect changes in the Service, security needs, applicable law, operational requirements, or third-party providers.

If a change materially and adversely affects Customer's rights or obligations, we will give at least 30 days' advance notice by email or through the Service and state the effective date. A change may take effect sooner where required by law or reasonably necessary to address an urgent security, fraud, or abuse risk; we will give as much notice as practicable.

If Customer does not agree to a materially adverse change, it may terminate the affected subscription before the change takes effect. Unless the change was required by law or addresses Customer's breach, we will refund prepaid fees for the unused period after termination. Continued use after the effective date constitutes acceptance only where permitted by applicable law and the notice.

19. Notices

We may send operational and contractual notices to Customer's account administrator or billing email or display them in the Service. Customer must keep those addresses current. Legal notices to Company must be sent to info@lingonberryisland.com and are effective when received.

20. Governing law and disputes

These Terms and the agreement are governed by the laws of Finland, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods.

The parties will first attempt in good faith for 30 days to resolve a dispute through negotiations between representatives authorized to settle it. Any dispute, controversy, or claim arising out of or relating to the agreement, or its breach, termination, or validity, that is not resolved by negotiation shall be finally settled by arbitration in accordance with the Arbitration Rules of the Finland Chamber of Commerce. The tribunal will consist of one arbitrator. The seat of arbitration is Helsinki, Finland, and the language is English.

Either party may seek urgent interim or conservatory relief from a competent court without waiving arbitration. A matter that cannot legally be submitted to arbitration will be subject to the exclusive jurisdiction of the Helsinki District Court.

21. General

Neither party is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations. Neither party may assign the agreement without the other's written consent, except to an affiliate or in connection with a merger, reorganization, or sale of substantially all relevant assets, provided the assignee assumes the agreement.

The agreement is the entire agreement concerning the Service and supersedes prior discussions on that subject. A waiver must be in writing and is not a continuing waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will continue. The parties are independent contractors; the agreement creates no partnership, agency, employment, or third-party beneficiary relationship.